Payment / Shipping

Shipping costs

Shipping

The information about the delivery times for the items are approximate estimates for shipping to Austria and Germany, shipping to the rest of the EU or outside the EU can of course take longer. Upon purchase of a product you will receive a tracking number as well as information of the corresponding carrier via email. You will then be able to easily track it‘s current status, and will be informed immediatly about respective arrivals and unlikely delays.

In addition, you can view and track shippings via the online customer registration of our homepage. Here is the specific online trail: „My Account -> show orders -> track order -> track the shipping status of your shipment“

Packages are delievered by our partner DPD. DPD delivers from Monday-Friday. Packages will have to be accepted in person, yet DPD will either redeliver via a notification card on any consecutive business day, or will let you know of a pick-up location nearby.

Upon delivery please doublecheck the package immediatly for any damages or issues!
In case of any damages or issues, make sure to either sign with hold or not sign at all, and inform us immediatly. We will make sure to take care of any issues right away.

Payment conditions
Pay for your purchase in the onlineshop as you wish. As a special service we offer you a wide variety of payment methods. Pick the most convenient for you. You have a choice. About your options for payment in the onlineshop, see the following information.

Invoice

If you buy on account you should transfer the invoice amount in full within 8 days.

Please remit the invoice amount, stating the purpose, order number, invoice number, customer number to the following bank account:
Our bank account:
Raiffeisenbank Steyr
Account name: Adelsberger Holz
international SEPA -Bank transfer:
IBAN: AT33 3411 4000 0000 3954
BIC: RZOOAT2L114

Prepayment

In the e-mail that you receive confirmation of your order, you will find the total amount of your order and our account number. Once the total amount is credited to our account, your goods will be shipped according to the availability as soon as possible. If we have until 12 days after receiving your order yet recorded any money received by us, your order will automatically and completely canceled. Please note that it is not possible for us to accept Personal checks.
Our bank account:
Raiffeisenbank Steyr
Account name: Adelsberger Holz
international SEPA -Bank transfer:
IBAN: AT33 3411 4000 0000 3954
BIC: RZOOAT2L114

Credit card

You can Osmoshop pay with credit cards: MasterCard, Visa Card, American Express, Diners Club, JCB, and Giropay.
Note on the security of credit card information: We use in our shop, the "Secure Card Data"process, ie, we do not store credit card information in our web shop, but necessary for the payment authorization data is secure data connection to the credit card company.

PayPal

Pay for your purchase in Osmoshop via PayPal, the online payment service for easy and fast payment. Special advantage: you must be a registered user to use this payment method, simply register as part of the payment process at PayPal. You can link your PayPal account to your bank account or credit card so that your sensitive banking details are stored only on PayPal and it must not be re-sent every online purchase over the Internet.

One in three online buyers in Germany already has a PayPal account, and worldwide there are over 175 million accounts in 190 countries. PayPal enjoys great confidence among buyers and sellers, as PayPal is:

> Secure: Your bank or credit card details are stored only on PayPal. Therefore, they are not in any online shopping retransmitted via the Internet.
> Simple: You will pay in two clicks. Because you rely on your deposited with PayPal bank or credit card information instead of typing in each purchase.
> Fast: PayPal payments quickly. We can ship in-stock merchandise immediately and you get them earlier in the rule.

For more information, see www.paypal.com

You order in our shop by:

• Add item to shopping cart 
• enter your shipping and payment information
• your e-mail address so we can inform you
• to confirm the accuracy of the identification page of your details,
• at the end click on the "order".

1. The information on the date of contract, see the relevant section in the Terms.

2. They shall make a binding contract when you have gone through the online ordering process by entering the required information and ordering at the last step click on the button "submit order". After you have placed your order, we will send you an e-mail confirming receipt of your order and its details (order confirmation).

3. This order confirmation does not represent an acceptance of your order, but will only inform you that your order is received. No later than the delivery of the goods, you will receive all customer information, you should print for your records

Appeal Procedure

Online Dispute Resolution in accordance with Article 14, Section 1 ODR-VO:.. The European Commission is providing a platform for online dispute resolution (OS) willing to see http://ec.europa.eu/consumers/odr/.