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General Terms

Terms of Service

1. Scope

For all orders via our online shop by consumers and entrepreneurs, the following terms and conditions apply.

A consumer is any natural person who enters into a legal transaction for purposes which are predominantly neither commercial nor self-employed. Entrepreneur is a natural or legal person or a legal partnership that, in the course of entering into a legal transaction, acts in the exercise of its commercial or independent professional activity.

With regard to entrepreneurs, these terms and conditions also apply to future business relationships, without us having to refer to them again. If the entrepreneur uses conflicting or supplementary terms and conditions, its validity is hereby contradicted; they only become part of the contract if we have expressly consented to this.

2. Contracting party, conclusion of contract

The purchase contract is concluded with Adelsberger Holz.

The presentation of the products in the online shop is not a legally binding offer, but a non-binding online catalog. You can put our products initially without obligation in the shopping cart and correct your input before submitting your binding order at any time, by providing this in the order process and use explained proofing tools. By clicking on the order button you place a binding order of the goods contained in the shopping cart. Confirmation of receipt of your order will be made by e-mail immediately after sending the order.

When the contract is concluded with us, depends on the payment method you have chosen:

bill
We accept your order by sending a declaration of acceptance in separate e-mail or by delivery of the goods within two days.

Payment in advance
We accept your order by sending a declaration of acceptance in separate e-mail within two days, in which we give you our bank details.

Credit card
By submitting the order, you also transmit your credit card information to us at the same time. After your legitimacy as a legitimate cardholder, we will ask your credit card company to initiate the payment transaction and thereby accept your offer.

PayPal, PayPal Express
In the order process you will be redirected to the website of the online provider PayPal. There you can enter your payment details and confirm the payment order to PayPal. After placing the order in the shop, we request PayPal to initiate the payment transaction and thereby accept your offer.

Immediately by Klarna
After placing the order, you will be redirected to the website of the online provider Sofort GmbH, where you confirm the payment order. This is the contract with us.

giropay
After placing the order, you will be redirected to the website of your bank, where you will confirm the payment order to your bank. This is the contract with us.

Amazon Pay
In the ordering process, you will be forwarded to the website of the online provider Amazon before the end of the ordering process in our online shop. There you can choose the delivery address and payment method stored on Amazon and confirm the payment order to Amazon. Afterwards you will be redirected to our online shop, where you can complete the order process. After submitting the order, we will ask Amazon to initiate the payment transaction and thereby accept your offer.

Apple Pay
During the order process you will be redirected to the website of the online provider Apple. There you can enter your payment details and confirm the payment order to Apple. After placing the order in the shop, we ask Apple to initiate the payment transaction and thereby accept your offer.

Cash on pickup
We accept your order by sending a declaration of acceptance in separate e-mail within two days.

3. Contract language, contract text storage
The languages ​​available for the contract are German and English.

We save the contract text and send you the order data and our terms and conditions by e-mail. The contract text can be viewed in our customer login.

4. Terms of delivery

In addition to the stated product prices shipping costs are added. You can find out more about the amount of shipping costs in the offers.

You have the option of picking up at Adelsberger Holz, Ramingtal 85, 4442 Kleinraming, Austria during the following business hours: Monday to Friday from 8:00 am to 5:00 pm, except public holidays. Please inform us at least two working days before your pickup, so that we can deliver the goods from our warehouse. You can also pay by debit card and PIN.

We do not deliver to packing stations.

5. Payment

In our shop you can basically use the following payment methods:

Payment in advance
If you select the payment method in advance, we will give you our bank details in separate e-mail and deliver the goods after receipt of payment.

Credit card
By submitting the order you enter your credit card details. After your legitimacy as a legitimate cardholder, the payment transaction will automatically be completed and your card will be charged.

PayPal, PayPal Express
In the order process you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or first register, legitimize with your access data and confirm the payment order to us. After placing the order in the shop, we request PayPal to initiate the payment transaction.
The payment transaction will be carried out automatically by PayPal immediately thereafter. You'll get more information during the ordering process.

Immediately by Klarna
After placing the order, you will be redirected to the website of the online provider Sofort GmbH. In order to be able to pay the invoice amount via Sofort, you must have a bank account that has been activated for online banking, legitimize yourself and confirm the payment order to us. You'll get more information during the ordering process. The payment transaction will be immediately executed immediately and your account debited.

giropay
After submitting the order, you will be redirected to the website of your bank. In order to be able to pay the invoice amount through Giropay, you must have a bank account unlocked for online banking, legitimize yourself and confirm the payment order to us. You'll get more information during the ordering process. The payment transaction will be executed immediately afterwards and your account will be charged.

Amazon Pay
In the ordering process, you will be forwarded to the website of the online provider Amazon before the end of the ordering process in our online shop. In order to process the order process via Amazon and pay the invoice amount, you must be registered there or first register and legitimize with your access data. There you can choose the delivery address and payment method stored on Amazon, confirm the use of your data by Amazon and the payment instructions to us. Afterwards you will be redirected to our online shop, where you can complete the order process.
Immediately after shipment of the goods, we request Amazon to initiate the payment transaction. The payment transaction will be performed automatically by Amazon. You'll get more information during the ordering process.

Apple Pay
To pay the invoice via Apple Pay, you must use the "Safari" browser, register with the Apple service provider, enable Apple Pay, authenticate with your credentials, and confirm the money order. The payment transaction will be carried out immediately after placing the order. You'll get more information during the ordering process.

invoice
You pay the invoice amount after receipt of the goods and the invoice by bank transfer to our bank account. We reserve the right to offer the purchase on account only after a successful credit check.

Cash on pickup
You pay the invoice amount when picking up cash.

6. Retention of title

The goods remain our property until full payment.
For entrepreneurs applies in addition: We reserve the ownership of the goods until the complete settlement of all claims from an ongoing business relationship. You may resell the reserved goods in ordinary business; All claims arising from this resale shall be assigned to us in advance - irrespective of any combination or mixing of the goods subject to retention of title with a new item - and we accept this assignment. You remain authorized to collect the claims, but we may also collect claims yourself, as long as you do not meet your payment obligations.

7. Transport damage

For consumers:
If goods are delivered with obvious transport damage, please complain about such errors as soon as possible to the deliverer and please contact us immediately. The failure to file a complaint or contact has no consequences for your statutory claims and their enforcement, in particular your warranty rights. However, they help us claim our own claims against the carrier or the transport insurance.

For entrepreneurs applies:
The risk of accidental loss and accidental deterioration will be transferred to you as soon as we have delivered the item to the shipper, the carrier or the person or institution otherwise responsible for carrying out the shipment. For merchants, the duty to inspect and to reprimand, which is regulated in § 377 HGB, applies. If you refrain from doing so, the goods are deemed to have been approved unless they are defects that were not identifiable during the inspection. This does not apply if we have fraudulently concealed a defect.

8. Warranty and Guarantees

Unless explicitly agreed otherwise below, the statutory warranty rights apply.
When buying used goods by consumers applies: if the defect occurs after one year from delivery of the goods, the claims for defects are excluded. Defects that occur within one year from delivery of the goods can be asserted within the statutory limitation period of two years from the delivery of the goods.
For entrepreneurs, the limitation period for claims for defects in newly manufactured items is one year from the passing of risk. The sale of used goods is under exclusion of any warranty. The statutory limitation periods for the recourse claim under § 445a BGB remain unaffected.
With regard to entrepreneurs, the only agreement that applies to the condition of the goods is our own details and the manufacturer's product descriptions which were included in the contract; We accept no liability for public statements made by the manufacturer or other advertising statements.
If the delivered goods are defective, we initially provide to entrepreneurs at our discretion warranty by rectification of the defect (rectification) or by delivery of a defect-free item (replacement).
The above limitations and shortened terms do not apply to claims for damages caused by us, our legal representatives or vicarious agents

in violation of life, body or health
in case of intentional or grossly negligent breach of duty as well as malice
in the case of breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract in the first place and on whose compliance the contractual partner may regularly rely (cardinal obligations)
as part of a guarantee promise, as far as agreed
as far as the scope of application of the Product Liability Act is opened.
Information on any applicable additional guarantees and their exact conditions can be found in the product and on special information pages in the online shop.

9. Liability

We are always liable without limitation for claims due to damage caused by us, our legal representatives or vicarious agents

in case of injury to life, body or health,
in case of intentional or grossly negligent breach of duty,
with guarantee promise, as far as agreed, or
as far as the scope of application of the Product Liability Act is opened.
In case of breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract in the first place and on the compliance of which the contractual partner may regularly rely (minor obligations) by slight negligence on our part, our legal representatives or vicarious agents shall be liable for the amount foreseeable at the time of conclusion of the contract Damage limited, which typically has to be expected. Incidentally, claims for damages are excluded.

10. Code of Conduct

We have submitted to the following codes of conduct:
Trusted Shops quality criteria
https://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_de.pdf

11. Dispute resolution
The European Commission provides an online dispute resolution (OS) platform, available here https://ec.europa.eu/consumers/odr/.
We are not obligated and unwilling to participate in a dispute settlement procedure before a consumer arbitration board.

12. Final provisions
Are you a merchant within the meaning of the Commercial Code, legal entity under public law or special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our place of business.

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